PAT (Personal Automated Teller) and ATMs

County Bank makes banking easier and more convenient for our customers.

County Bank has a strong commitment to the personalized service our customers expect. Over the past several years we have introduced new ways to make banking even easier and more convenient. In 2015 we added PAT – our Personal Automated Teller to our selection of convenient banking solutions.

County Bank is proud to have achieved our goal - to put a Personal Banker in the ATM! This exciting marriage of technology and convenience with the friendly, helpful service of a Personal Banker offers access to County Bank's services in a whole new way.

County Bank’s Personal Automated Teller - PAT - lets you, the customer, do your banking with an ATM-like system that allows you to talk live via secure real-time video with a Personal Banker. You’re able to do your banking with the same quality of personal assistance you would get in our lobby, at a drive up or walk up PAT.

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“PAT” (Personal Automated Teller)

PAT provides County Bank customers with easy, convenient access to traditional ATM services with the added benefit of a Personal Banker. Our PAT/Personal Bankers work with customers in real-time via secure communications from a call center in our Sigourney office.

PAT hours are weekdays 8:00 a.m. to 4:30 p.m. (Fridays until 5:00 p.m.) and Saturday 8:30 a.m. until Noon. PAT operates as a full-service ATM 24/7/365, including taking deposits for both customers and non-customers.

Drive up PATs

Sigourney            201 S. Jefferson St.

                              205 W. Jackson

Montezuma         106 S. 3rd St.

Victor                    707 3rd St.

Williamsburg       500 N. Highland St.

 

Walk up PATs inside County Bank locations

Gibson                 106 S. Marshall St.

Montezuma        103 E. Main St., Unit B

Williamsburg      500 N. Highland St.

 

PAT’s Personal Banker assisted services include:

• Deposit checks and cash
• Receive cash withdrawals in your requested denominations
• Cash checks for exact amount
• Check balances
• Transfer money between accounts

County Bank's team of Personal Bankers is available during regular banking hours to assist customers who choose to do their banking in person.

Debit Cards: Introducing the County Bank "SMART Card" with contactless pay and chip technology

County Bank's new "SMART Cards" offer secure, easy and contactless pay features. The technical term for the card is "EMV Card" and shows a symbol which indicates the card can be used for contactless "Tap to Pay" at tap-enabled point-of-sale terminals. The card can also be used by inserting the chip into a chip-enabled point-of-sale terminal or by swiping the card at a terminal.

County Bank's new "SMART Cards" are now part of the MasterCard® system and were sent to all cardholder customers in early 2021. The new card can be used world-wide at shops, restaurants, and other locations that accept debit cards. The "SMART Card" can also be used at ATMs and paired with your Smartphone's digital wallet.

EMV Cards and digital wallet offer new security features but it is still possible to get card information compromised. To protect your SMART Card and digital wallet information:

• Guard your card information. Keep the reporting phone number in your files and report immediately if the card is lost or stolen.
• Make sure you do not leave your card in a terminal or ATM/ITM.
• Check balances periodically through Online/Mobile Banking.
• Check bank statements for suspicious debits or other suspicious activity.
• Select secure passwords that at not tied to other accounts.

The County Bank SMART Card has an On/Off feature. The card can be temporarily disabled in County Bank's Online/Mobile Banking platform.

 

Digital Wallet

County Bank is joining the digital wallet space in early 2021. Digital wallet (also called e-Wallet) allows the user to pay for purchases through an app on a Smartphone. Access to Apple Pay, Google Pay or Samsung Pay can be found within your Smartphone's digital wallet. Once here, add the "SMART Card" information and use your Smartphone to enjoy contactless pay at compatible point-of-sale terminals.

ATM / ATM Locator

County Bank participates in SHAZAM’s Privileged Status® program.  This program provides access to a network of thousands of surcharge-free Privileged Status ATMs throughout the country. The ATM you select must show the Privileged Status® logo to indicate it is part of the surcharge-free network.

Click here for the Privileged Status ATM locator.

If there is no Privileged Status® ATM in your location you may find a full list of ATMs by de-selecting the Privileged Status box and restarting your search.  However, if the ATM you select is not a SHAZAM/Privileged Status ATM you may incur fees and surcharges from the ATM provider or County Bank.